FAQs
Database Configuration
Why am I getting unknown host issue while configuring the Database?
Possible reason may be nd_pdo_mysql extension is not installed. Install that and try again. If you are still having the same issue, please contact our support team.
Admin Panel Updates
Do I have to install admin from scratch to get the Latest features?
No, fresh installation is required only for the first time. You need to use System Update menu to update your system.
How do I update my Admin Panel to get the benefits of the latest features?
This can be done by following the system update process in your admin panel. Navigate to the System Update section and follow the on-screen instructions.
Image Loading Issues
Why are images not loading in the application?
This issue will be fixed from the Admin Panel code. Follow these steps:
- Open your public folder and rename storage folder to storage-old (Skip this step if storage folder does not exist)
- Open your_domain.com/storage-link (you will see a blank page)
- After this, check if the images are loading correctly
License & Usage
Can I modify the source code after purchase?
Yes, you are allowed to modify the source code after purchasing the product.
What type of license is included with purchase?
For detailed license information, please refer to:
Key license details:
- Source Code Modification: Allowed after purchase
- Commercial Use: Allowed for a single business with one domain per license
- Multiple Domains: Not permitted under a single purchase code
- Project Continuity: Full rights to modify and continue using the product if the developer discontinues support
Can I use the product on multiple domains with a single purchase code?
No, using the product on multiple domains is not permitted under a single purchase code.
Is commercial use allowed?
Yes, commercial use is allowed for a single business with one domain per license.
Updates & Support
How often are updates released, and is there an additional cost?
Updates are released every 1.5 to 2 months and are included in the purchase price without additional fees.
Is technical support available, and for how long?
Yes, technical support is available via Microsoft Teams for 6 months after purchase.
Hosting & Requirements
What are the minimum hosting requirements for this product?
The product requires:
- PHP version 8.1.0 or higher
- A VPS server with at least 3-4 GB of free space
- MySQL for the database
Customization & Languages
Does the product support multiple languages?
Yes, the product supports multiple languages.
Is customization support provided?
Yes, in-house customization services are available at $17/hour.
Refund Policy
Is there a refund policy?
Yes, refunds are provided as per Codecanyon's refund policy.